Резюме: Customer Service Specialist | Dispatcher |Call Center Operator (Житомир)

Досвід роботи

• Customer Service Representative (Remotely) Global Communication Limited <p>I successfully handled customer inquiries about the company's products and services via phone, email, and social media, resolving issues and escalating when necessary. I achieved high first-contact resolution and maintained customer satisfaction and consistently met service standards through smooth daily operations.</p>
• Customer Service Representative KINGSTANFRANK BOUTIQUE <p>I assisted about 30+ customers daily, handling inquiries and turning interactions into sales while maintaining high levels of customer satisfaction. I Managed incoming calls, processed orders, and tracked order and payment status to ensure smooth transactions. I also applied effective sales and persuasion techniques to guide undecided customers, resulting in higher-value purchases and resolved customer issues promptly using strong problem-solving skills which improved overall service experience through clear communication and personalized service.</p>
• customer support manager Crusader Academy <p>At Crusader Academy, I worked for 1 year + handling student reactivation and sales support. I communicated daily with students through calls, messages, and emails to understand why they stopped learning and to encourage them to return. I handled objections like cost and timing by offering better lesson packages that increased re-enrollment. I analyzed churn reasons and used insights to improve retention strategies. I managed CRM systems and Google Sheets to update student records, track progress, and maintain accurate data. Through consistent follow-ups and clear communication, I improved win-back results and exceeded monthly targets, contributing to stronger student engagement and growth.</p>