Вакансія: Customer Support Engineer (в Житомир)

Загальна інформація про вакансію

<p>We are looking for a full-time Customer Support staff member to join our project.</p> <p><strong><br /></strong></p> <p><strong>Requirements:</strong><br /></p> <ul><li>Excellent written English skills</li><li>2+ years of experience in customer support and/or extensive knowledge of different software</li><li>Live chat support experience</li><li>Attentiveness to detail</li><li>Analytical mindset and logical thinking</li><li>Understanding of computer/applications basics and general computer literacy</li><li>Technical background</li></ul> <p><strong>Would be a plus:</strong><br /></p> <ul><li>Familiarity with the software development process</li></ul> <p><strong>Responsibilities:</strong></p> <ul><li>Helping customers with their technical support requests</li><li>Communicating with other specialists in the Customer Support Department</li><li>Representing the customer's point of view to the company</li><li>Providing analysis of issues, working with other departments to improve the company's products</li><li>Troubleshooting customers' software issues and providing solutions or fixes</li></ul> <p><strong>We offer:</strong></p> <ul><li>Full-time remote employment</li><li>Shift-based schedule (without night shifts)</li><li>Free medical insurance coverage and health program</li><li>Paid sick leave</li><li>24 fully paid vacation days</li></ul>